Fathers.org.au Privacy Policy

Effective Date: 19 November 2025

Fathers.org.au (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, mobile application, events, or services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number, postal address.

• Account Information: Login credentials, preferences, and profile details for the Fathers App or other services.

• Transaction Details: Records of donations, event registrations, and merchandise purchases.

• Device & Usage Data: IP address, browser type, operating system, and analytics data (cookies, pixels, log files).

• Sensitive Information (if provided): Information about mental health or family situations only when you voluntarily share it (e.g., through support services or surveys).

2. How We Use Your Information

We use your personal information to:

• Provide and improve our services, programs, and the Fathers App.

• Communicate updates, newsletters, and event information.

• Process donations, purchases, or sponsorships.

• Comply with legal obligations and maintain security.

3. How We Share Information

We may share personal information with:

• Service Providers: Trusted vendors for IT hosting, payment processing, email delivery, or analytics.

• Legal or Regulatory Authorities: When required by law or to protect our rights and safety.

• Event Partners or Sponsors: Only when you give explicit consent (e.g., for co-hosted events).

We never sell your personal information.

4. Data Storage & Security

Your information is stored on secure servers located in Australia (and where applicable, reputable cloud providers). We take reasonable steps—encryption, access controls, secure payment gateways—to protect against loss, misuse, or unauthorised access.

5. Cookies & Analytics

Our website and app use cookies and similar technologies to analyse traffic, improve user experience, and deliver relevant content. You can adjust cookie settings through your browser, though some features may not function fully.

6. Access, Correction & Your Rights

You may request access to, or correction of, the personal information we hold about you by contacting us (see Section 10). We will respond within a reasonable timeframe as required under the Australian Privacy Principles.

7. Overseas Disclosure

Some service providers may store or process data outside Australia. Where this occurs, we ensure appropriate safeguards are in place.

8. Children’s Privacy

Our services are intended for adults and parents. We do not knowingly collect personal information from children under 16 without parental consent.
 

9. Donations & Tax Status

Fathers.org.au does not have Deductible Gift Recipient (DGR) status. Donations are not tax-deductible under Australian law.

10. Contact Us

For privacy enquiries, access or correction requests, or to lodge a complaint, please contact:

Privacy Officer
Fathers.org.au
Email:courtney@fathers.org.au
Postal Address: PO Box 23 Surfers Paradise 4217 QLD

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.